All Systems Operational

About This Site

All QuenchTec systems are being actively monitored and any issues will be reported here.

If you are having trouble and don't see updates here, please email support@quenchtec.com.

Uptime over the past 90 days. View historical uptime.
QuenchTec Community Operational
90 days ago
100.0 % uptime
Today
QuenchTec Panel Management Operational
90 days ago
99.96 % uptime
Today
QuenchTec Survey Design Operational
QuenchTec Data Collection Operational
90 days ago
100.0 % uptime
Today
QuenchTec API Operational
90 days ago
100.0 % uptime
Today
QuenchTec Dashboard Operational
90 days ago
100.0 % uptime
Today
QuenchTec Profiler Sync Operational
90 days ago
100.0 % uptime
Today
QuenchTec Services ? Operational
Support Email Operational
SendGrid Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Validation and sampling issues
Resolved - This incident has been resolved.
Apr 3, 15:39 CEST
Monitoring - All services are working as expected again and we are monitoring the situation. We are very sorry for the inconvenience today.
Apr 3, 14:58 CEST
Update - Validation in Survey Design is now working again.
Apr 3, 14:23 CEST
Identified - We are restoring services as quickly as we can. Affected clients will be notified individually.
Apr 3, 14:21 CEST
Update - We are still working on resolving this issue. Sorry for the inconvenience.
Apr 3, 13:50 CEST
Update - We believe the issue is related to an update from Microsoft that causes a problem with our internal network. We are working with Microsoft to resolve the issue.
Apr 3, 13:02 CEST
Investigating - We are currently investigating an issue with Survey Design questionnaire validation and Panel management sample generation. Our ops team is working to resolve the issue.
Apr 3, 12:44 CEST
Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Validation issue
Resolved - This incident has been resolved. Sorry for the inconvenience.
Mar 24, 12:34 CET
Investigating - We are currently investigating an issue with the survey validation. This only affects Survey Design and not Data Collection.
Mar 24, 11:55 CET
Mar 23, 2020

No incidents reported.

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