All Systems Operational

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All QuenchTec systems are being actively monitored and any issues will be reported here.

If you are having trouble and don't see updates here, please email support@quenchtec.com.

Uptime over the past 90 days. View historical uptime.
QuenchTec Community Operational
90 days ago
100.0 % uptime
Today
QuenchTec Panel Management Operational
90 days ago
100.0 % uptime
Today
QuenchTec Survey Design Operational
QuenchTec Data Collection Operational
90 days ago
100.0 % uptime
Today
QuenchTec API Operational
90 days ago
100.0 % uptime
Today
QuenchTec Dashboard Operational
90 days ago
100.0 % uptime
Today
QuenchTec Profiler Sync Operational
90 days ago
100.0 % uptime
Today
QuenchTec Services ? Operational
Support Email Operational
SendGrid Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021
Issue with app services
Resolved - This incident has been resolved.
Nov 29, 08:12 CET
Monitoring - Sample mailing from Survey Design is now working as expected again. We have looked at the scheduled sendouts to make sure that double emails are not going out. If you have sent multiple reminders during the outage these have now been removed. Please check your projects if you need to force a resend.

We apologise for the trouble this has caused you.
Nov 27, 23:23 CET
Update - We have identified a failing node in our service cluster that has been removed. We are continuing to investigate the root cause. Some services should be back online except sample emailing (for Survey Design) which is currently offline.
Nov 26, 18:51 CET
Investigating - Some clients might experience issues with importing and exporting datasets and processing emails. We are investigsting the root cause.
Nov 26, 17:58 CET
Nov 28, 2021

No incidents reported.

Nov 27, 2021
Nov 26, 2021
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

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